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  #1  
Old 10-13-2013, 10:04 PM
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PHF Not Loading Properly

Hi, I'm having a really hard time getting onto the PHF website lately! It's a miracle I was able to get in today.

I just recently reimaged my computer (yesterday) and it's been having problems since then. What's been happening is that I tried to go to the website and it would try and try to load but eventually would say that I couldn't connect to the PHF server. I even tried to Google search PHF and just click on the direct link to the website and would get the same message.

That was in Firefox. I'm in Google Chrome right now, but both browsers (and Safari!) were giving me the same trouble yesterday.

Does anybody know what's going on? (Hopefully I'll be able to get back in and see the answers!)
  #2  
Old 10-13-2013, 10:29 PM
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It might just be your computer, this happened to my Acer laptop.
It got so slow, and laggy, It would load properly at all, I couldn't even play PH!
We had to "reboot" it with Windows 7, but it did nothing. It kept breaking, and crashing (I blame my cat from jumping on my laptop and walking on the keyboard because after she walked on it my screen froze, and I couldn't do anything so I shut it off. It wouldn't work when I turned it back on so thats why it was rebooted) I have a new laptop now so here are my ideas on why it wont work (LOL, I'm a techy kinda pixie .-.):

Your computer: Your internet might not be connected in whatever area your in good. Because this happens to me.

You might have to Google the website because I have to do that sometimes.

I use Safari (because I like the name :P), I heard Firefox isn't supported by Apple anymore so thats why it might not work. I am not INTIRE sure if this true, but it might be.

It could be that it was just "rebooted" (I call it that XD) to, but I hope this helps a little. Again these are JUST what I have seen and are MY ideas on how to fix it. I hope I helped!

-Silver Lightflower
  #3  
Old 10-14-2013, 12:39 AM
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Yesterday I couldn't get on either.
It was late last night. It wasn't just PHF though, I couldn't get onto TTownForum, or the DOW. It said that the website was down.
It took me to a page that said that the server (host) & my browser had a green check saying that it was working, it was the website itself.
I also changed browsers, safari to chrome, but that didn't do anything, I just waited it out, after an hour I refreshed & it worked.

Edit: It happened today too!

Last edited by FragileSnow; 10-14-2013 at 05:26 AM.
  #4  
Old 10-14-2013, 12:56 AM
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That happened to me yesterday night. I couldn't get into PHF or TTC. It happened briefly again today.
  #5  
Old 10-14-2013, 03:28 AM
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Thank goodness I wasn't the only one! I tried to get in too and it wouldn't let me, so were not alone!
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  #6  
Old 10-14-2013, 03:36 AM
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I had the same problem too! I just logged in now!
  #7  
Old 10-14-2013, 03:49 AM
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I couldn't get on sometime yesterday... I remember the same thing happened sometime last year. I thought it was my internet, but I was able to get on other tabs. PHF was the only one that wasn't working. Why does this happen sometimes?
  #8  
Old 10-14-2013, 04:36 AM
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I just typed in the website straight into Firefox and it came right up... So it sounds like Disney was just down for a while. That's part of why I asked; wanted to see if it was just me. Thanks for all the responses! Fly on.
  #9  
Old 10-14-2013, 02:11 PM
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I had the same problem yesterday too.
  #10  
Old 10-14-2013, 03:38 PM
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Yes, sometimes I get that problem too. When I'm trying to conect to PHF with Internet Explorer 8 and opening a new tab, my computer got hang totaly. I'm so glad, this is just because I'm unlucky, but usually I'm be able to conect to here.

~Alyce
  #11  
Old 10-14-2013, 05:05 PM
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PHF and her sister sites are all on one server. When one goes down they all go down. We are currently looking into the issue to try to get it resolved so we don't continue to have this issue.
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  #12  
Old 10-14-2013, 05:40 PM
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Okie dokie, thanks Sap!
EDIT: And Batleth!

Last edited by popcorn1234; 10-17-2013 at 04:07 PM.
  #13  
Old 10-16-2013, 04:33 PM
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So we're getting an average of 1000 users online our TTC site during it's busy times. We installed something to help with memory usage and connections to our server but the software isn't working like it's suppose to be. We've complained and they're looking into the issue for us. So we should have things sorted and no more site being offline soon. Till then, expect to experience short periods of PHF being offline. We're taking TTC offline to make the changes over to MCF as started in the news thread. We're hoping it being offline will help PHF stay online till the company gets things fixed for us.

Sorry for any inconvenience this may be causing anyone.
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