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Old new friendship bracelet problem

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  #1  
Old 10-10-2011, 07:55 PM
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new friendship bracelet problem

I got my daughter a friendship bracelet (for her arrival day today) -- I know that they're not supported any more but she has always wanted to get the charms...

Anyway, I went to help her set it up, and in the clickables software (which works fine, she transfers tink points through it from the game) I don't get a set-up bracelet option; all I get is an icon that says "unregistered bracelet" and if we click on it and log in it says that her account is not the account associated with the bracelet! It was in an unopened package, never used, and I did test the battery, it's fine.

Has this ever happened to anyone? Is there anything else we can try? Did we just get a dud bracelet?

Poor thing, she's just a little kid and she has the flu and her arrival day gift stinks!!

Thanks!!
  #2  
Old 10-10-2011, 09:22 PM
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Aww, that's terrible!
I can only imagine how she feels! I'm a grown up, and I felt so sad when I broke my bracelet... and the little one must feel so much more sadder!
But I'm so sorry, I can't help you with that, I never got a chance to use mine...
I hope it's nothing serious, and that everything works out fine!
  #3  
Old 10-10-2011, 09:30 PM
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Aw thanks! I went ahead and ordered a backup from amazon since they're pretty cheap; hopefully I can make this one work but if not, here's hoping the next one is fine (fingers crossed)
  #4  
Old 10-10-2011, 09:30 PM
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That is terrible to hear. I know how kids can get when something goes wrong and does not work the right way. I have a bracelet and never had this problem.

All I can suggest is that you contact Pixie Hollow and see what they might be able to do for you. Here is the # 1-877-787-4943.
I hope they can help you out. And that you did not get a dud.

I wish I could help more and I hope your daughter feels better soon.

Breezy
  #5  
Old 10-10-2011, 10:39 PM
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When I bought my bracelet it did the same thing and said the same thing. I thought oh no I got a returned bracelet or something but it was fine. It has been so long I do not remeber what happened but I think I just put it in again and it worked. And it did it to me more than once but always ended up working. Let me try to plug mine in again and see what I did lol
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  #6  
Old 10-10-2011, 11:44 PM
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Oh I wish I had seen this before you decided to buy another bracelet!
This problem has happened to me a few times and it's easily fixed.

First, when you open the Clickables program and your bracelet is connected, it should look like this:



Click the bracelet and you will see a page like this:



Choose the option at the bottom that says "Reset Your Toy" and the next page will look like this:



Now, you need to go into Live Chat on Pixie Hollow and they can easily give you a new reset code.
You can get to Live Chat through this link.
(Live Chat is available from 9:30 AM to 5:30 PM - Pacific Time - every day of the week.)

Once you get the code, enter it and then enter your account information to register the bracelet.

You will see a page like this:



Then choose the "Set Up Bracelet" option on the new page and it will ask you to confirm that you want to register the bracelet with the account.



Choose OK and that should fix the problem.

Sorry you had to buy another bracelet!
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  #7  
Old 10-11-2011, 12:45 AM
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OMG Rin, thank you SO MUCH!!! It worked, and she is so happy (well, aside from the flu and all that). This made her day so much better.

I don't mind having the extra bracelet, I'll set it up so we can do the friendship thing since she doesn't know any other kids who play in the hollow.

thanks again!!

Also, I got some info on the "no longer supporting" issue, but I'll post that in a new thread so people can see it.
  #8  
Old 10-11-2011, 01:27 AM
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You are welcome!

One good thing about having two bracelets is that you can use them to get the two friendship badges in Pixie Hollow!
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  #9  
Old 10-11-2011, 02:26 AM
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I am glad to hear we can still use them to get our badges. I wanted to get another bracelet just to get the badge for a friendship just once lol! I bought one for my friends daughter for her birthday but our friendship did not count as we were already friends online. Now that I write that I wonder if I drop our friendship and we click our bracelets if it will count? hmmmm.... anyway at least I can hopefully round up the other charms. Too bad we cant have a real life meet and greet so we could all click our bracelets lol!!!!
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  #10  
Old 10-11-2011, 02:45 AM
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Yes, if you delete your friend in Pixie Hollow and add them again with the bracelets then it will count as a point towards the Fairy Friendships badges.

Do it five times for the first badge, and ten times for the second one.
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  #11  
Old 10-11-2011, 02:54 AM
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Thanks for the info again, Rin! When that 2nd bracelet arrives I'll have to set aside some time to get her those two badges.

MissMe, you're so right -- it would be great to meet up IRL, click bracelets and register all the charms we don't have!
  #12  
Old 10-11-2011, 03:37 AM
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I did all the charms with the help of a dear friend.........
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  #13  
Old 10-11-2011, 03:10 PM
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Thats great Grace, I wish I had a friend that would do that
with me. I only have a few more to go and can't find the animal
or the nature charms and still need a daisy charm, since the one I had
broke some how and Breezy only got the charm.
  #14  
Old 10-11-2011, 04:07 PM
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That is great, Grace! You are so lucky! We don't know any kids or adults who we could trade or click with. Hopefully I'll find them all someday!
  #15  
Old 10-11-2011, 09:24 PM
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I am glad that the bracelet is working now.
 

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