Question about the Refunds...

[bayberry bubbleweather]

I am not sure where to put this exactly, so sorry!

Anyway, Pixie hollow is closing and I am really really really sad about it. Though, I wanted to ask what are they doing about the refunds? Did anyone receive an email or something? I have a full year plan that goes up to February, so I would like a refund for those 7 months and such. I am not really sure what is suppose to really happen :/ Thank you for your help!

[lillyfairy]

yes, they are doing refunds. I got an email about that. I would need to double check, but I think all anual and semi-annual will be prorated except those that paid "inital payment" in the last thirty days-those get a full refund. Again, not 100% at this moment but I think that's what the email said. Oh, and I think they said it will take up to 6(?) weeks to process.

[Dawn Peppertree]

I had the monthly membership that just renewed about a week ago. It's only a few dollars, but still... I'm hoping I can get a prorated refund

[bayberry bubbleweather]

hmm, I didn't receive an E-mail, so I am kind of scared about that. There were still 7 months or less left. I guess I'll wait another day or so before calling them. Thank you though!

[lillyfairy]

OK, Here is the email I received:

Hello,

Thank you for being a flitterific part of the Disney Fairies Pixie Hollow community and for your continued loyalty and dedication to the online world.

Pixie Hollow will be closing on September 19, 2013.
ALL Fairies and Sparrow Men can log into Pixie Hollow and enjoy unlimited access for free, from now until September 19, 2013.

As of August 20, 2013 your credit card or PayPal account will no longer be charged a recurring payment for Pixie Hollow Online. In addition, you will receive a pro-rated refund to the credit card or PayPal account associated with your paid Membership.

As of August 20, 2013, if your monthly paid Membership is still within the first fifteen (15) days following the first day of the initial billing, you will receive a full refund.

As of August 20, 2013, if your semiannual or annual paid Membership is still within the first thirty (30) days following the first day of initial billing, you will receive a full refund.
Refunds will be processed within 6 - 8 weeks.

To learn more about Pixie Hollow closing, click here or visit our Pixie Hollow Closing FAQs.

If you have any questions regarding your billing, please email us at [email protected], or contact Customer Support at (877) 787-4943. Customer Support Representatives are available Monday through Friday 7:30 a.m. to 5 p.m. Pacific Time, and Saturday through Sunday from 8 a.m. to 4 p.m. Pacific Time. Billing support will no longer be available after November 18, 2013.

Thank you again for your enthusiasm and loyal support for Pixie Hollow. You are truly flaptastic!

Continue to check out all of the exciting games and activities currently available at the official Disney Fairies website.

Fly with you,

The Pixie Hollow Team

Hope this helps

[nerdwriter]

Phew! I had just paid my semi-annual fees over the weekend.