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  #1  
Old 03-26-2013, 02:04 AM
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membership help

I was gonna order membership but im having issues it goes where u have to enter your account user and pass and it says entered right but it never goes to the next page anybody else having this problem?

i figured a way to get membership im gonna have to order it as a gift but im still having the same problem with diamonds

Last edited by _Stormy_; 03-26-2013 at 02:23 AM. Reason: Merged double posts
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  #2  
Old 03-26-2013, 03:04 AM
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Have you tried signing in on the home page like you're playing and then clicking Purchase Options? Cause it takes m to the page to enter card info and everything, is that the page you're talking about? You could try clearing history and cache, a different web browser (Mozilla Firefox, Internet Explorer, Safari, Google Chrome), or try writing the Never Council (:
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Old 03-26-2013, 04:33 AM
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Thats same exact thing happened to me when i was trying too get membership so I got it as a gift.When i was trying to get diamonds it turned out first i had to log in and then my parents has to log in.
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Old 03-26-2013, 12:31 PM
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To purchase membership, I think you may have to log in with a parent's account. Were you using your own or a parent's account to log in? You may have to ask your parents to create an account to purchase anything.

Hope that helped.
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Old 03-26-2013, 01:32 PM
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Can I ask a question too? I was wondering if membership card codes expire. Cause I won a membership card last year and I was gonna save it for when I needed it.
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  #6  
Old 03-26-2013, 01:39 PM
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I wouldn't think so they only expire if you used them

I asked the nc about it all they said was use the parent account im gonna ask if i can make a new one because i have no idea what it is its been forever since i used it

I asked if it was possible to delete the old one and make a new one because half the problem is the email we used to make the parent account we dont use anymore so i hope they will let me or else no diamonds

Last edited by Mommy 2 Jules; 03-27-2013 at 02:43 AM. Reason: merged multiple posts
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Old 03-26-2013, 09:02 PM
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Quote:
Originally Posted by glitter8pony View Post
Can I ask a question too? I was wondering if membership card codes expire. Cause I won a membership card last year and I was gonna save it for when I needed it.
I doubt it. I used to purchase old membership cards for other Disney games (I don't think anyone else buys them except me, so most of those cards must have been there for quite a while.), and they always worked just fine when I redeemed them. Unless you use the code, you should be fine.

I think you should be able to either make a new parent account, or recover your old parent account if you contact them. I wish you luck and hope you will be able to purchase a membership successfully!

Last edited by Sapphire Sweetfeather; 03-27-2013 at 04:15 AM. Reason: merge double post
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  #8  
Old 03-26-2013, 09:33 PM
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Quote:
Originally Posted by 4evr_meh View Post
I doubt it. I used to purchase old membership cards for other Disney games (I don't think anyone else buys them except me, so most of those cards must have been there for quite a while.), and they always worked just fine when I redeemed them. Unless you use the code, you should be fine.
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Old 03-27-2013, 12:42 AM
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Quote:
Originally Posted by Scarlet Diamondheart View Post
I asked if it was possible to delete the old one and make a new one because half the problem is the email we used to make the parent account we dont use anymore so i hope they will let me or else no diamonds
Call PixieHollow. I know I got my first three membership's by calling them, they can also change the parent account info and such. They are helpful with these ( then again, last time I called them was years ago xD) but they can change important information
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  #10  
Old 04-09-2013, 08:57 PM
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When i first had this account I had the same issues. I had a parent account on it too, and it still would not take my info a few times. I called them and they could not figure out why it would not take my info of my credit card ( I had purchased diamonds on it previously & had the money available). I had them change my account to a parent account since my daughter and I shared and I wanted open chat for her to chat easier. The other thing also fixed itself, I think it is just a little bug that happens sometimes. I would suggest just calling them.
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