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  #1  
Old 01-16-2013, 03:35 PM
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Ok so the other day i logged on my computer to do school and it came up saying take software off and i cant get on my laptop i need help my mom is mad at me and idk what to do help

i cant get on the internet either :'(

Last edited by Jezzi; 01-16-2013 at 03:41 PM. Reason: double posted
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Old 01-16-2013, 03:40 PM
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Once your mom has calmed down I am sure she will help you get it sorted, don't worry

Can't really help you specifically if we don't know exactly what is wrong. Can you start the laptop, does it crash/switch off or what?
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Old 01-16-2013, 03:42 PM
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This is my moms computer and u cant get on the dell help center the internet anything that has to do with internet. my mom is 8 hours away at her house and shes mad and shes like your gonna have to pay for it
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Old 01-16-2013, 03:56 PM
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If all your cables are properly plugged in then it sounds as though you might have picked up a virus and you would have to deal with it in safemode.

Check your cables/modem/router first (they do wiggle out of placement over time) and if it still doesn't work then wait for your mom to deal with it. Sometimes it is best to wait for someone who knows what they are doing
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Old 01-16-2013, 04:10 PM
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i did a virius scan and it said nothing i think it might be age should i tell my dad?
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Old 01-16-2013, 04:20 PM
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Of course! Always tell your parents, even if you think they might not be able to help. Parents seem to always have a way to surprise us. Even if your dad can't help then maybe he knows of somebody who can. I would suggest waiting until they have had a chance to look at your computer first. Good luck!
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