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Old 01-17-2013, 12:25 AM
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Thumbs up They can be so helpful sometimes.

( mods - not sure where to stick this )

Hiya Y'all...

So today, I should have received 240 PD, but when I only received 50, I contact customer help/support.

They can be so nice sometimes... ( names omitted )

<<>><<>><<>><<>><<>><<>><<>><<>><<>>
> Email Address: ---------------------
>
> From Name: --------------
>
> Detected Id: ----------
>
> Account Id: -------
>
> Question/Comment/Suggestion : Hello.
>
> In late December, after my monthly membership renewed, I canceled it, but it would continue till the 16th of January. After much thought, however, I decided to purchase annual membership because of the benefits. In the first week of January I purchased the annual membership. But I found out it wouldn't go into effect till the 16th, when my monthly membership ended.
> So I assumed that I would get 240 Pixie Diamonds when the annual membership went into effect.
> But today is the 16th, and I only received 50 Pixie Diamonds. Why? I'm not continuing my monthly membership, I'm starting my annual membership, so I should receive 240 Pixie Diamonds.
> Will I get 240 next month? Or will it just be 50?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hello,

Thank you for your question! I would be happy to clear this up.

With regards to the account, '-------', your diamonds allowance day is roughly the 16th of every month. Our system automatically adds the diamonds to your account, so depending on any delays or interferences in our system, the diamonds are actually added sometime between the 15th and the 17th of every month. For example, in October, I can see your allowance was applied on October 17, 2012. The November allowance was November 16, 2012, then December 16, 2012, and the last amount was January 15, 2013.

I do see that the 12 month recurring membership started and you were billed $57.95 on January 15, 2013 and you received only 50 diamonds. In this case, I am willing to make up the difference of the 240 diamonds that you should have received with the annual membership and added a total of 190 diamonds to the account for you to enjoy!

The next time diamonds are added to your account, the amount should be 240 and you can expect to see them roughly around February 16, 2013.

I hope you continue to enjoy playing on Pixie Hollow and if you have any further questions or concerns, please do not hesitate to let us know!

Kind regards,

------
Pixie Hollow Billing
<<>><<>><<>><<>><<>><<>><<>><<>><<>>

So, I'd like to say, thank you customer support. For hiring nice people.

- Sophie
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Old 01-17-2013, 12:32 AM
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I am so glad they were able to help you out Sophie
and so quickly too.

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Old 01-17-2013, 12:43 AM
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Usually they're pretty good at fixing what "Can be fixed". I've had problems with the badges associated with the new toys ( in the past ) and they were VERY pleasant with me while speaking on the phone.

Glad to see they resolved your issues!

~Lily
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