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Old Confused about the diamonds

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Old 09-23-2012, 12:12 AM
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Confused Confused about the diamonds

So, I was trying to get diamonds for my pixie. It didnt let me do it on my main account. So i tried it on my dad's parent account. And it gave HIM the diamonds. I dont know what to do! PLEASE help.
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Old 09-23-2012, 12:20 AM
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Quote:
Originally Posted by Rachel Rosepetal View Post
So, I was trying to get diamonds for my pixie. It didnt let me do it on my main account. So i tried it on my dad's parent account. And it gave HIM the diamonds. I dont know what to do! PLEASE help.
Were you buying from the parent account associated with your fairy? if not, that might be the reason. If your account isn't associated with any parent account, then try emailing the never council
  #3  
Old 09-23-2012, 12:27 AM
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Sorry, everyone It was like bayberry said, my dad's account wasnt associated with my fairy! So yea. Fly with ya later.
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Old 09-23-2012, 12:51 AM
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Yeah I've had a problem similar to this before, somehow associated information doesn't equal the same account.

I suggest (you or your parent, if you can) call their help number 877-787-4943
-hours of operation: Monday through Friday, 7:30 AM to 5 PM
Saturday and Sunday from 8 AM to 4 PM, all Pacific Time

That is usually the easiest and quickest way to explain and resolve account issues. (they're very helpful)
Or if that won't work for you, just submit an "account issues/questions" message to them here, it just takes a little longer.
 

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