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Old Pixie Hollow Support Team Survey

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  #1  
Old 05-11-2013, 02:11 AM
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Pixie Hollow Support Team Survey

I was quite surprised to see the following added to their reply to my question on the Contact Us section of the site:

Quote:
How did we do? Please take the short survey below to give us feedback about your experience with our support team.
The survey was very short and sweet, but unfortunately I was not able to think of an answer for the last question, since it only asked for any additional comments on what made it a good experience. I would rather point out anything that I think could be improved on.

Nevertheless, it's interesting to see that they are keen on receiving feedback, being either good or bad.
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Last edited by Onionleaf; 05-11-2013 at 02:18 AM.
  #2  
Old 05-11-2013, 03:09 AM
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I noticed that too, at the end of an email reply. For the four questions at the bottom, the one that asked how kind the response was, I unfortunately had to put "A little." The response was quite basic, not any "Hello!" or humorous remarks.
I hope they learn from their feedback, and see what they can improve upon! At least they've begun taking our opinion on how they're doing.
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Old 05-11-2013, 05:53 AM
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If you have ever bought anything on line, they always seem to have a survey, and recently (on vacation) they even sent me a survey on where I stayed. I'm so glad they did this for us, it seems to me there really wanting to please us.
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Old 07-10-2013, 12:33 AM
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I believe they're taking the survey seriously! NO KIDDING. My fairy Julie got a free belt ( of my choosing ) because I reported a glitch. THIS IS AWESOME. I did the survey too. It asked how fast they got back to you and I felt guilty when I clicked slow.
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Old 07-10-2013, 05:23 PM
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I got a survey like that when I emailed them a while ago, too. I think maybe a month ago? What I did for the last one was something like 'You're so funny when you're replying!' or... I don't know.

But wait, now they're giving out rewards for finding glitches?
 

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