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Old Never Council question...

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  #1  
Old 04-17-2013, 04:12 PM
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Question Never Council question...

Do they respond to emails?

I've sent three over the past 2 months and none have been answered. One was about the missing egg hunt diamonds and another was about the membership mix-up. I forget what the other one was, but these were all real questions... not just a silly email.

When they changed the diamonds allowance and I emailed the billing department, they responded within the hour.

Just curious.
  #2  
Old 04-17-2013, 04:17 PM
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Yes and no.

Yes, they respond to some emails. There's only been one that I've sent to them and they didn't respond to me. I reported a fairy to them, included D-name, what happened, etc. They never responded.
All other times I've emailed them, they've replied. I don't know why they don't respond to some, yet do to others. I guess we'll never understand how the Never Council works!
  #3  
Old 04-17-2013, 05:36 PM
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I've always gotten replies to mine, although sometimes it takes longer (such as this last time, when Spring had just sprung and they were probably getting tons of e-mails about bunches not growing). I would suspect something else is going on, since it's been three e-mails and no response, such as a spam filter catching their messages or your e-mail having a typo when you wrote to them. Did you try your junk mailbox?
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  #4  
Old 04-17-2013, 06:57 PM
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I've always gotten replies to my e-mails, but sometimes it takes longer to get one. (well, not 2 months!)
I think it's strange you didn't get a reply to three emails in a row though... I'd try doing what Lila said and check your junk box.
  #5  
Old 04-17-2013, 07:00 PM
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Oh, good thinking, Lila! I didn't even think of that.
Yes, definitely check there. I once got an email from a friend that for some reason went to my spam box.
All right, this is kind of funny! I checked my spam after seeing Lila's post, and an email response from the Never Council was in there!

Last edited by Hazel Brightsparkle; 04-17-2013 at 07:46 PM.
  #6  
Old 04-17-2013, 07:09 PM
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Hi, everyone!

Yes, checked my spam. Nothing there. Hmm...

Oh, well, at least my questions aren't about anything really important.
  #7  
Old 04-17-2013, 07:55 PM
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Hmm, how are you submitting these emails to them?
  #8  
Old 04-17-2013, 08:27 PM
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the contact form on the site.
  #9  
Old 04-17-2013, 09:19 PM
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Well I guess as long as you get the confirmation on the screen after you submit they must be getting them... my only guess on what could be happening is if you are choosing "To the Never Council" from the drop-down list that possibly they don't respond to everything when you select that option.
Maybe if you choose Question/Comment/Suggestion or Feedback-- they might reply. (can anyone that regularly writes in and gets replies confirm what option they use?)
  #10  
Old 04-17-2013, 10:50 PM
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Quote:
Originally Posted by Tanglethorn View Post
can anyone that regularly writes in and gets replies confirm what option they use?

I normally select Comment/Question/Suggestion, because most of the time that's where the topic I'm writing to them about fits in. The only time they didn't respond to me was when I chose the category "Report a Misbehaving Fairy." Hope this helps! And I hope they respond to you soon, Cinnamon.
  #11  
Old 04-18-2013, 12:03 AM
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  #12  
Old 04-18-2013, 07:17 AM
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That is quite strange, I do not think they would ever ignore any feedback sent to them through the Contact Us section of the site (unless you write gibberish). There was only one time when I received no reply, but I sent them the same question a second time and they informed me that they did not receive any letter from me at that time, and gave me the date of the very last letter that was sent to them. Maybe you could try contacting them again in a way that was already mentioned by others, with a question of whether they have been receiving your letters or not.
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  #13  
Old 07-16-2013, 01:26 AM
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They've responded to every single one of my e-mails.... And most of mine are silly. Maybe you had a typo? Or you thought you pressed send but didn't? Possible reasons. Try again! Never give up
  #14  
Old 07-16-2013, 12:53 PM
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Pixie Hollow hasn't responded to my e-mails only once. I do not remember which category I selected, but I don't think it was the Questions/ Comments/ Feedback section. You should try on the first category.

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  #15  
Old 07-16-2013, 04:06 PM
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Pixie Hollow has responded to all of my emails, with and exception of two. (I think the two that they didn't respond to were rants, actually. ) They will always respond to your emails, unless they're "ridiculous and pointless", or there's no reason to reply.
 

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