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That is terrible to hear. I know how kids can get when something goes wrong and does not work the right way. I have a bracelet and never had this problem.
All I can suggest is that you contact Pixie Hollow and see what they might be able to do for you. Here is the # 1-877-787-4943.
I hope they can help you out. And that you did not get a dud.
I wish I could help more and I hope your daughter feels better soon.
Breezy
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